April 28, 2010, Toronto - As part of the Greater Toronto Airports Authority's commitment to offering excellent service to customers, the GTAA is pleased to announce that a five-year, $130 million agreement to support airport technology and services has been signed with IBM.
The GTAA has been working towards this outsourcing agreement for more than a year, and is confident that this change will result in additional efficiency for airline and tenant support. Certain security systems will remain under direct GTAA control. Under the terms of the agreement, IBM will assume responsibility for airport technology, which includes kiosks, check-in systems and aircraft gate technical management.
"This agreement with IBM will allow us to focus on our main area of expertise - operating the airport to meet the needs of passengers and our airline partners while ensuring a continued commitment to technological excellence" said Lloyd McCoomb, President and CEO.
Airlines and tenants will now work directly with IBM to support their technology needs. Billing for these services will be handled directly by IBM.
The GTAA is the non-share, not for profit authority that operates Toronto Pearson. All revenue generated by the GTAA is reinvested back into the airport. In 2009, 30.4 million passengers travelled through Toronto Pearson.
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