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Air Canada under fire for baggage, customer service issues

March 9, 2015, Edmonton - Air Canada is under fire for creating chaos as a result of too many passenger carry-on bags and not enough room to store them, resulting in delayed flights, harried staff and lost valuables.


March 9, 2015
By CBC News

“Right now the [checked baggage] charges are high from the airline, so passengers are carrying more baggage with them to save the money,” said Air Canada customer Vishal Shah, who said his carry-on bag was lost by the airline last month.

“There is not enough space for all the passengers to put the luggage. And furthermore, so many people, they are carrying more than one luggage every time.” | READ MORE