Wings Magazine

Air Transat, Amadeus join forces to enhance passenger experience

Amadeus and Air Transat have announced that the carrier has successfully implemented Amadeus’ Altéa Departure Control System – Customer Management (DSC-CM) to enhance passengers’ end-to-end travel experience and simplify the pre-departure and check-in process.

June 8, 2015  By Air Transat

With Amadeus’ technology solution, Air Transat will be able to reduce passenger processing wait times, making it easier than ever for their customers to check-in and move quickly to their gate at all key airports.
“Our partnership with Amadeus marks a significant milestone for Air Transat in enabling us to advance our service and efficiencies,” said Jean-François Lemay, Air Transat’s General Manager. “Amadeus’ technology will bring many benefits — from reduced airport wait times and gate agent productivity gains to a better customer experience.”
Amadeus Altéa DCS-CM is the ultimate and most widely used airline departure control system to help carriers deliver an optimal customer experience at the airport and beyond. Powered by the latest technology and based entirely on open systems, the Amadeus solution automates key airport processes from passenger check-in to departure.
“We are excited to welcome Air Transat to the growing list of airline partners in North America who are benefiting from our industry-leading, market-ready Altéa solutions,” said Ilia Kostov, Chief Commercial Officer, Airline IT, Amadeus North America. “Air Transat  is the fourth airline to implement Amadeus’ DCS-CM in North America, joining Southwest Airlines, SeaPort Airlines and Cape Air. What made this implementation unique is that Air
Transat migrated to the Amadeus DCS without having to change its core reservations system. Thanks to the modern architecture of our IT portfolio, Amadeus can deliver next generation standalone solutions that integrate with existing technologies and add immediate value, regardless of an airline’s passenger service system.”
Altéa DCS-CM provides the technology power that can help airlines drive future growth, streamline pre-departure and check-in efficiencies and deliver greater value to their customers. Some key benefits for Air Transat and its customers include:
·       Simplified customer-centric identification and intuitive workflow during the check-in process
·       Self-service check-in through multiple channels and options
·       Boarding and standby management to assure smooth processes
·       Automated or guided disruption management


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