Mr. Ludlow brings with him 30 years of experience in commercial and business aircraft operations and maintenance, from numerous management and consulting roles within the United Kingdom and Europe. He is widely recognized for his ability to build strong relationships within the operator community and with regulatory authorities, and for successfully managing aftermarket supply chains, international deployment and business development.
"Our Amsterdam Service Centre has become a pillar of support for the hundreds of Bombardier business jet operators based in Europe. Ian's expertise and entrepreneurial drive will lead the way forward as we deliver the factory-trained expertise that exceeds what customers expect of an Original Equipment Manufacturer (OEM) service team," said Stan Younger, Vice President, Bombardier Aircraft Service Centres. "Ian has spent his entire career building close ties with operators throughout Europe. The entire team is looking forward to sharing knowledge and best practices to continue putting our customers first."
Bombardier's service centre at Amsterdam's Schiphol International Airport is one of nine OEM service centres worldwide. Since it opened its doors in 2010, the facility has responded to growing demand by boosting its staffing levels, adding capabilities and renovating and expanding its installations. More than 560 Bombardier business jets are currently based in Europe, and the centre has increased its average monthly visit rate each year since 2010.
In recent months, Bombardier has continued to expand its customer support network for its European customers. The company opened its newest Regional Support Office (RSO) in Farnborough, U.K. in July 2012 – the 10th Bombardier RSO to open outside North America in the past four years.
At the same time, Bombardier made major investments to increase parts availability in Europe and around the world. The company expanded its footprint and boosted inventory capacity at its new depot in Dubai, United Arab Emirates in September 2012, and further optimized its worldwide parts distribution network through its Frankfurt parts hub in December.
The Frankfurt facility is now able to accept customer part returns and part exchanges, as well as certify parts and receive shipments directly from vendors, allowing for reduced turnaround time for units, and increased parts availability for customers in the region.