Wings Magazine

Bombardier bolsters support in Europe

May 12, 2011, Montreal - Bombardier Aerospace today left no doubt that it is building one of the most comprehensive service and maintenance networks in the industry by boosting capacity at its wholly owned Schiphol Service Centre in Amsterdam, providing its customers with enhanced Aircraft-On-Ground (AOG) support in Europe.

May 12, 2011  By Carey Fredericks

With the Bombardier Schiphol Service Centre completing its first full year of operation on May 1, the company will soon offer its business aircraft customers greater flexibility for scheduling light to heavy maintenance tasks by adding shifts and increasing staffing levels by 30 per cent in 2011. In addition, the facility will extend its capabilities to include Challenger 850 aircraft and expand its expertise in interior refurbishment for all Bombardier business jets later this year. The Schiphol Service Centre offers 4,240 sq. meters (45,639 sq. feet) of hangar space and currently staffs 50 employees.

"We are thrilled to celebrate the success of the Schiphol Service Centre, as it underscores our commitment to expand our service and maintenance expertise outside of our traditional North-American market," said Michael McQuay, President, Bombardier Aircraft Service Centres. "We are eagerly looking forward to boosting our capabilities and supporting to our customer base in Europe."

As such, the company is strengthening its capacity to provide AOG support in Europe and the Commonwealth of Independent States (CIS) by increasing staffing of its Mobile Response Team (MRT) by 30 per cent. Currently, six EASA-licensed technical and maintenance experts, based in Belfast, Northern Ireland, are available around the clock to perform AOG maintenance in the region. Bombardier will add two more engineers by July 2011.

Bombardier's MRT works closely with the company's PartsExpress airborne parts delivery service, launched in the U.S. in 2007 and in Europe in 2009. Since January 2011, PartsExpress has performed 28 flights.


More than 580 Bombardier business jets are based in Europe and the CIS countries.

"With these ongoing investments, our goal is to raise the bar for customer services to better support our customers, both in Europe and worldwide," said James Hoblyn, President, Customer Services & Specialized and Amphibious Aircraft, Bombardier Aerospace.

In the past six months, Bombardier has launched a series of bold initiatives to drive its service and support to the next level.

—  Airborne parts delivery service based in Dubai
    Bombardier opened a new Regional Support Office (RSO) in Dubai and
    expanded its PartsExpress service into the Middle East, parts of Asia
    and Africa.
—  Expansion in China and Latin America
    Bombardier inaugurated a new RSO and parts depot in Hong Kong, and named
    STAECO, in Jinan, a new Line Maintenance Facility (LMF). Service
    capabilities were also boosted in Latin America, with Mexico's Aerovitro
    S.A. appointed an Authorized Service Facility for Challenger 300 and
    Challenger 604/605 aircraft and Aviacion Atlantico Sur S.A. in Argentina
    as an LMF for Challenger 604/605 aircraft.
—  Groundbreaking Parts Satisfaction Guarantee
    Bombardier launched a Parts Satisfaction Guarantee, setting high
    standards on parts performance and accountability. Shipping, labour and
    restocking charges are waived in applicable situations.


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