Bombardier demonstrates its customer leadership in Barcelona
Bombardier Business Aircraft hosted 136 business aircraft owners and operators as well as 75 suppliers and collaborators in Barcelona, Spain on September 15-17, 2015, at its Maintenance and Operations (M&O) Conference. Bombardier's European and regional operators came together to learn best practices, discuss emerging regulations and technical enhancements - all with the goal of maximizing their operations.
Featured prominently at this year’s event is Bombardier’s growing service and support network in the region, including Bombardier’s Customer Response Team (CRT) Line Maintenance Station in Nice. The CRT Line Station provides aircraft on ground (AOG)/line maintenance support to business aircraft customers in southern France and northern Italy. The station is bolstered by a CRT van and a team of technicians, which complement the maintenance services available at the Bombardier Service Centre located in Amsterdam.
“Our customer base counts on local Bombardier support teams,” said Andy Nureddin, vice president and general manager, customer services, business aircraft. “Growing our service and support network and investing in customer satisfaction are top priorities for us and our customers.”
The extensive agenda addressed specific flight, maintenance and operational updates. In addition to learning how to maximize the dispatch availability of their Bombardier fleet, attendees took advantage of operational sessions and roundtable discussions and interacted with Bombardier experts. The event gathered owners, operators, suppliers and collaborators from all over Europe and the Middle East to learn about the latest improvements during various technical and operational sessions individually tailored to each of Bombardier’s Learjet, Challenger and Global aircraft platforms.
Bombardier Business Aircraft continues to enhance its aftermarket support worldwide by the recent opening of a new Regional Support Office (RSO) in Munich, Germany, last May. Along with the RSO in Farnborough, U.K., this office is enhancing regional support capabilities for the growing number of Bombardier Business Aircraft customers in Europe. Bombardier has been expanding its customer support network to bring services closer to its growing international customer base.
In addition, the Bombardier Business Aircraft Service Centre in Amsterdam is offering support to Bombardier customers in the region. The Centre received full FAA certification in March 2015, in addition to existing certifications from EASA, Aruba, Bermuda, Canada, Cayman Islands, Isle of Man, Kazakhstan, Qatar and United Arab Emirates. The Centre is also authorized by Honeywell, Rockwell Collins and Rolls-Royce to perform repairs on certain systems manufactured by those suppliers.