Wings Magazine

Bombardier honours operators, suppliers for performance

April 29, 2014, Montreal - Bombardier Aerospace today recognized operators and suppliers who achieved exceptional operational performances last year. The ceremony took place during the company's All Series Operators Conference and Trade Show in Orlando, Fla.

April 29, 2014  By Carey Fredericks

Nineteen outstanding airlines were recently named the recipients of the seventh annual Airline Reliability Performance Awards. The awards, presented by Bombardier's Customer Services, recognize operators of CRJ regional jets and Q-Series turboprops who logged dispatch reliability rates of 99 per cent or better during 2013. Wideroes Flyveselskap AS and ANA Wings received the award for the seventh consecutive year. For the first time, this year's event honoured three overall regional winners for the Americas, Europe, Middle East and Africa (EMEA) as well as the Asia-Pacific regions.

2014 Airline Reliability Performance Awards  
Overall Regional Winners                                                   
Americas: Porter Airlines (Q400)                                           
Europe, Middle East, Africa: Abu Dhabi Aviation (Q100/Q200/Q300)           
Asia Pacific: China Express (CRJ700/900/1000)                              
CRJ100/CRJ200 Aircraft Programs                                            
North America: Jazz Air                                                    
Europe: Cimber A/S                                                         
Asia Pacific: J-Air                                                        
CRJ700/CRJ900/CRJ1000 Aircraft Programs                                    
North America: Skywest Airlines                                            
Europe: Hop!                                                               
Middle East and Africa: Libyan Airlines                                    
Asia Pacific: IBEX Airlines                                                
Oceania: Garuda Indonesia                                                  
Q100/Q200/Q300 Aircraft Programs                                           
North America: Provincial Airlines                                         
Europe: Wideroes Flyveselskap AS(i)                                        
Asia Pacific: Ryukyu Air Commuter                                          
Oceania: Maldivian                                                         
Q400 Aircraft Program                                                      
North America: Jazz Air                                                    
Europe: Olympic Air                                                        
Middle East and Africa: Ethiopian Airlines                                 
Asia Pacific: ANA Wings(i)                                                 
Oceania: PAL express                                                       

(i) Asterisks indicate airlines are recipients of the annual Airline Reliability Performance Award for seventh consecutive year.

2014 In-Service Supplier Top Achievement Recognition (STAR) Awards         
Top Achievement Commercial Aircraft 2013 Overall Results:                  
Rockwell Collins                                                           
Q400 Program Commercial Aircraft 2013 Overall Results:                     
UTC Aerospace Systems (Air Management Systems)                             
CRJ700/900/1000 Program Commercial Aircraft 2013 Overall Results:          
UTC Aerospace Systems (Actuation and Propeller Systems)                    
Most Improved Supplier Commercial Aircraft 2013 Overall Results:           
Zodiac Aerospace Services – Intertechnique  

The new overall Regional Reliability Performance Awards were created to reflect Bombardier's new regional structure. The winners of the overall regional awards are recognized for having the highest operator performance in each of the three larger regions – regardless of which product they operate or sub-region they belong to (e.g. North America within the Americas).


Four suppliers were also honoured with the In-Service Supplier Top Achievement Recognition (STAR) Awards for excellence in providing support to Bombardier customers. To be considered for this award, a supplier must have scored at least 90 per cent in areas deemed most important by Bombardier's customers, such as: product performance; aircraft support; and customer focus. The most improved supplier award recognizes the supplier who has demonstrated the greatest year-over-year improvement in customer support (the winners are listed in Appendix A).

"These awards are a testament to the value we place on building strong, lasting relationships with our operators and suppliers," said Todd Young, Vice President, Customer Services and Support, Bombardier Commercial Aircraft. "As we intensify our local presence globally, we also wanted to acknowledge this growing diversity with our newly presented awards for the regions. As a Customer Services team, we are proud to be a part of this global community on a daily basis."


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