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Bombardier Strengthens Customer Services Support Around the World

Nov. 12, 2007, Toronto, Ont. - Bombardier Aerospace today announced a three-part strategy to increase the support to Bombardier CRJ regional jet and Q-Series turboprop operators.


November 12, 2007
By Carey Fredericks

Nov. 12, 2007, Toronto, Ont. – Bombardier Aerospace today announced a three-part strategy to increase the support to Bombardier CRJ regional jet and Q-Series turboprop operators. The strategy includes:

· the establishment of a network of regional support offices

· additional spare parts depots openings

· an increase in the number of recognized maintenance service providers 

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Following
the opening of the Japanese Regional Support Office in August 2007,
Bombardier 's objective of providing customers with increased access
will lead to the opening of similar Regional Support Offices in Europe,
in the Asia Pacific Region, and in South America, while North American
customers will continue to receive support from Toronto and Montreal.
The China Regional Support Office, which opened in 2005, will be
enhanced to offer more comprehensive support to Bombardier customers in
that region. In addition, Bombardier is evaluating the emerging markets
of India and Russia with the expectation to establish Regional Support
Offices there as these markets continue to develop.

“Our
Regional Support Offices will provide an additional level of support to
our customers through increased communication and greater insight into
the unique needs and priorities of the specific region,” said Todd
Young, Vice-president, Customer Support at Bombardier Regional Aircraft.

Staffed
by a Regional Office Manager, Customer Care Account Managers and
technical experts such as Field Services Representatives and Customer
Liaison Pilots, each office will offer increased communication with
customers during their flying day, enabling staff to respond to
customer queries in a more timely fashion. The Toronto and Montreal
offices will continue to provide core support.

After
significant investment in new spares facilities in Chicago and
Frankfurt, a new regional spares depot is scheduled to open in Japan in
November of this year. In addition, Bombardier will increase stocking
levels in Australia. This will enable Bombardier to provide spare parts
from the depots closest to the customers, reducing shipping times while
also reducing the overall cost to acquire them.

The
final part of the worldwide customer support strategy is the expansion
of maintenance providers to complement existing Bombardier air services
centres in Bridgeport, West Virginia, and Tucson, Arizona.  Bombardier
recently certified Hawker Pacific in Australia as the fourth Recognized
Service Facility, joining Flybe in United Kingdom, Adria Airways in
Slovenia and Taikoo (Shandong) Aircraft Engineering Company (STAECO) in
China.

 

“These
actions and initiatives are focused on strengthening our service levels
and I believe they will get us one step closer to providing an amazing
customer experience,” said Mr. Young.

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