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Embraer Signs first Phenom 100 EEC maintenance contract in the U.S.

March 4, 2009, São José dos Campos, Brazil – Embraer has signed its first Phenom 100 individual owner Embraer Executive Care contract in the U.S. with Elizabeth and Jim Frost.


March 4, 2009
By Carey Fredericks

March 4, 2009, São José dos Campos, Brazil – Embraer has signed its first Phenom 100 individual
owner Embraer Executive Care (EEC) contract in the United States with Elizabeth and Jim
Frost. EEC is a fixed cost-per-hour maintenance program created in 2001 for the Legacy 600.
The Phenom EEC program was launched during the National Business Aviation Association
(NBAA) Annual Meeting and Convention, in October 2008, and offers both Phenom 100
entry level and Phenom 300 light jet customers the confidence and predictability of fixed-cost
maintenance support, including access to web-based maintenance tracking software.

“The response has been excellent, with a strong majority of our Phenom customers indicating their
intention to enroll upon delivery,” says Scott Kalister, Embraer Vice President Customer Support
USA, Canada, and the Caribbean – Executive Jets. “This confirms for us the value the EEC
program provides to the individual owner in managing the cost of maintaining their aircraft.”

The Frosts were the initial customers to take
delivery of a Phenom 100 in December of 2008.
Jim was the first pilot-owner to fly the aircraft
and Betsy, the third. Both have logged over 2,500
flight hours, and they know the importance of a
strong, reliable maintenance program.
“The EEC program is an important part of the
overall ownership experience, giving us a known
operational cost per hour for an airplane that has
almost no operational maintenance history,” says
Jim Frost. “The EEC also allows us to change the
operation profile as our flight schedule changes
and we expect it to provide nose-to-tail coverage
of just about any need we have with our new
Phenom jet.”

About the Embraer Executive Care (EEC)

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As with the Legacy 600, the Phenom EEC program offers a choice of coverage levels. The
standard module covers airplane parts from tip-to-tail, when combined with ESP® Program
(Eagle Service Plan™) from Pratt & Whitney Canada Corp., which is an advantage in this executive jet category. EEC takes virtually all of the guesswork and uncertainty out of aircraft
ownership. The program even covers the costs associated with shipping and insurance for
serviceable parts that are replaced at normal maintenance intervals.

Under the enhanced EEC module, the program also covers labor for scheduled and unscheduled
maintenance, including the cost incurred when Embraer’s Mobile Recovery Services (MRS) are
called into action in an Aircraft On Ground (AOG) situation. The comprehensiveness of this
option is unique when compared to any other pay-per-hour service plan offered in the market.
The program fee is specific to each Embraer executive jet and is adjusted to the yearly usage
level of the aircraft, contemplating both high and low usage operational profiles for the
aircraft. Embraer’s pre-negotiated contracts with service centers, logistics providers and parts suppliers make EEC available. The Phenom jets’ engines are covered by Pratt & Whitney
Canada’s ESP® program.

In addition to the EEC, Embraer has component pool programs shared by the worldwide fleet,
enabling the Company to offer the lowest exchange expenses, mitigating cost increases for
parts, labour and unscheduled maintenance.

Visit Embraer at www.embraer.com .