Gulfstream streamlines customer connectivity with new program

August 21, 2017
Written by Gulfstream
Gulfstream Aerospace Corp. has announced the creation of its Connectivity Service program, a comprehensive, bundled suite of in-flight internet, voice and entertainment offerings customized to meet the needs of each Gulfstream operator.

“This new service will simplify and enhance the connectivity experience by seamlessly integrating all aspects of in-flight connectivity with the Gulfstream aircraft ownership experience,” said Derek Zimmerman, president, Gulfstream Product Support. “It will make connectivity more accessible and easier to understand. The integration provides customers everything they need to create and maintain the ultimate experience in nose-to-tail connectivity. Gulfstream will be their single source for equipment, service networks and technical support.”

As part of the program, Satcom Direct will be the exclusive provider of cabin and cockpit connectivity service plans on both in-production and in-service aircraft.

“Satcom Direct is proud to have been selected to support Gulfstream’s Connectivity Service program,” said Jim Jensen, founder and CEO of Satcom Direct. “Through this program, Gulfstream customers will be able to fly in confidence knowing they can maximize faster, richer data during all phases of flight around the globe.”

Bundled cabin connectivity options will feature Inmarsat’s Jet ConneX, the fastest in-flight internet connection in business aviation, as well as other networks, such as Inmarsat’s SwiftBroadband and ViaSat’s Ku-band service. Flight-deck options will include a datalink service that enables mandated safety systems, including Future Air Navigation System (FANS) 1/A+.
Gulfstream Technical Operations, with on-site support from Satcom Direct, will be the single source for connectivity questions and troubleshooting.

Gulfstream’s company-owned service centers worldwide will complete connectivity installations in Savannah and Brunswick, Ga.; Westfield, Mass.; Appleton, Wis.; Las Vegas, Nev.; Long Beach, Calif.; Dallas, Tx.; West Palm Beach, Fla.; Luton, England; Sorocaba, Brazil; and Beijing, China.

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