Flexjet launches new customer service program
Oct. 21, 2010, Atlanta, GA - Flexjet is marking 15 years of award-winning, private aviation solutions with the launch of its innovative customer service program.
October 21, 2010 By Wings Magazine
Committed to providing the most comprehensive account service in the
industry, Flexjet has consolidated a number of its client-facing
departments to provide each aircraft owner with a Customer Account
Manager as a single point of contact for their inquiries and service
At private aviation companies, traditional account managers respond to requests for flights and proceed to the next request without further engagement. Under Flexjet's new system, each aircraft owner participating in its Flexjet fractional and whole aircraft management programs is assigned his or her own Customer Account Manager, or CAM. This dedicated representative handles everything from booking flights and coordinating catering requests to managing ground transportation and checking weather conditions the day of the trip. Afterwards, CAMs follow-up to ensure the entire travel event was flawlessly executed and personally address any concerns. These managers are also equipped to handle billing as well as recommend ways for owners to extract even more value from their program. This enhanced approach enables Flexjet CAMs to build lasting, one-on-one relationships with owners to truly understand their individual needs for a seamless experience each and every flight.
"Flexjet is passionate about providing the highest level of service to not just meet, but exceed the varied needs of our owners, and this new customer service program furthers that goal," said Fred Reid, President, Flexjet. "This steadfast obsession with excellence is simply part of our heritage, resulting in Flexjet continuously setting industry standards for more than 15 years."
Since its inception in 1995, Flexjet has created unique, value-driven programs for its owners. One example is Versatility Plus, which enables fractional owners to place unused hours in a pool to exchange with other owners. Since 2004, it has returned more than $31 million back into the hands of Flexjet fractional owners who would have otherwise lost those hours. Additionally, the company's AnyTime(SM) Options program gives Flexjet fractional owners the flexibility to purchase additional program benefits at any point during their contract, including upgrades and downgrades, multiple use and short-leg waivers.