Wings Magazine

GuestLogix system goes live with large European airline

June 11, 2012, Toronto - GuestLogix announced today the deployment of its Global Payment Services technology to support a large European airline's onboard retailing programs.

June 11, 2012  By Carey Fredericks

The airline, an existing customer, will be using the GuestLogix' Global Payment Services, in conjunction with the Company's onboard retail technology platform, to process credit card transactions onboard. This large European airline has been using GuestLogix' onboard retailing technology and point-of-sale (POS) handheld devices since 2008.

"We are committed to continuing to enhance the services we provide by introducing new technology offerings that help our customers further strengthen their in-flight retailing programs," said Tom Douramakos, President and CEO of GuestLogix. "This new agreement speaks to the value our technology brings to our customers and the integral role we play in facilitating successful buy onboard programs."

Global Payment Services is the Company's next-generation onboard retailing payment processing technology. It is available as a value add-on service to the Company's core onboard retail technology platform. GuestLogix' Global Payments Services enhances its customers' existing onboard retail programs by enabling airlines and travel operators to transact onboard, or at any travel touch point with the highest level of security, while adhering to evolving global payment certification requirements. The service is unique in that it is compatible with multiple hardware platforms including seat-back screens and other inflight entertainment systems, kiosks, mobile devices such as smart phones and tablets, and Point-of-Sale (POS) handheld devices.

For its Global Payment Services offering, GuestLogix works with a global portfolio of payment authorities to bring its customers location-specific blacklists that can be uploaded to any POS device to deny acceptance of a card that is suspected of fraudulent use. The Company has also gone a step further to ensure customer safety by developing its GuestLogix' Hot List, a proprietary list of frequent card declines seen across its global customer network, preventing purchase attempts that are deemed a security risk.


"The GuestLogix Europe team is excited to be expanding our relationship with this major airline," said Richard Cushing, Senior Vice President and General Manager for GuestLogix Europe. "Having a local presence, through our GuestLogix Europe office, allows us to be highly responsive to our clients, ensure ongoing timely customer service and support, and positions us to drive continued growth in the region."


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