News
Hawker Beechcraft strengthens customer support

Jan. 15, 2010, Kansas – Hawker Beechcraft Corporation (HBC) recently strengthened its commitment to growth and focus on the customer in the announcement that Hawker Beechcraft Services, RAPID and Hawker Beechcraft Customer Support are uniting as one organization under Hawker Beechcraft Global Customer Support. Additionally, in an effort to better define its role within the organization, the company’s parts and distribution division, formerly known as RAPID, is now Hawker Beechcraft Parts & Distribution.
 
“Delivering outstanding customer support has never been more important and we are confident that the new structure will enhance the Hawker Beechcraft ownership and operating experience,” said Christi Tannahill, vice president, Global Customer Support. “With seamless integration across the organization, Hawker Beechcraft Global Customer Support is now a one-stop shop for our customers worldwide.”
 
Supporting 36,000 aircraft worldwide, Hawker Beechcraft Global Customer Support is now comprised of Technical/Field Support, Technical Publications, Support Plus, Hawker Beechcraft Parts & Distribution, and the Authorized Service Center Network, which includes company-owned Hawker Beechcraft Services.
 
Hawker Beechcraft Parts & Distribution is the dependable source for genuine factory parts and more, including tooling, consumables, and aftermarket, rotable and out-of-production parts. With its main warehouse located near the Dallas-Fort Worth International Airport, Hawker Beechcraft Parts & Distribution can provide parts access to every major city in the continental United States within four hours and can accommodate European and other international destinations from its warehouse in Liege, Belgium. Hawker Beechcraft Parts & Distribution customer service professionals are available 24 hours a day, 365 days a year at +1.316.676.3100 or toll-free at 888.727.4344. Through its Web site at www.hawkerbeechcraftparts.com, customers can easily find parts availability and pricing, place an order, track shipments and gain access to all technical publications for HBC aircraft.
 
Hawker Beechcraft Corporation is a world-leading manufacturer of business, special mission and trainer aircraft – designing, marketing and supporting aviation products and services for businesses, governments and individuals worldwide. The company’s headquarters and major facilities are located in Wichita, Kan., with operations in Salina, Kan.; Little Rock, Ark.; Chester, England, U.K.; and Chihuahua, Mexico. The company leads the industry with a global network of more than 100 factory-owned and authorized service centers. For more information, visit www.hawkerbeechcraft.com.