Aircraft Customer Support Representative (Technical)

Date Posted: January 09, 2018 - Date Ends: February 28, 2018

  • Job Type: Full-time
  • Location: London, Ontario
  • Company: Diamond Aircraft
  • Contact: Jennifer Hodge
  • Contact email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Phone: 519-457-4000
  • Fax: 519-963-5074
Based in London, Ontario, the Aircraft Customer Support Representative (Technical) will handle customer support calls for aircraft technical issues and travel frequently to customer locations in North America and worldwide to service and repair aircraft.


Responsibilities:

· Service and repair aircraft at customer locations

· Utilize hand tools and test equipment to perform work

· Handle after-hours technical support calls as required by Customer Support Department

· Audit service centres at off site locations

· Maintain database of field service issues

· Participate in and support accident investigations

· Provide direct support to the Repair & Overhaul department by working "hands-on"

· Present training programs and assist in the development of training courses

· Work with fleet customers and the Fleet Manager in an effort to resolve issues

· Provide technical knowledge and firsthand experience to resolve unique or difficult claims

· May be required to provide tours to customers while on-site

· Develop relationships with vendors and partners

· Travel on short notice, primarily in North America, but worldwide travel is possible

· Perform all work in accordance with Health and Safety policies

· Perform other related duties as assigned



Required Skills & Experience:

· Minimum 3 years directly related experience in aircraft service and support

· Strong background in general aviation maintenance

· Flight experience would be highly desirable

· Aircraft Maintenance Engineer (AME) license desirable

· Pilot's license desirable

· Customer service oriented with effective presentation skills

· Knowledge of equipment specifications and aircraft maintenance

· Strong aircraft structural knowledge to assist engineering in complex structural repair development

· Advance airframe, propulsion and avionics system trouble shooting knowledge

· Ability to travel internationally, without limitations

· Strong knowledge in Technical Publications highly desirable

· Proficient in Microsoft Word and Excel, keyboarding, and database management

· Ability to gather facts from various sources

· Ability and willingness to work extended hours as required

· Strong organizational skills and time management skills

· Ability to make decisions and prioritize tasks independently

· College diploma or University degree in Aviation an asset


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