Technical Support Representative

Date Posted: May 03, 2018 - Date Ends: June 01, 2018

  • Job Type: Full-time
  • Location: London
  • Company: Diamond Aircraft Industries
  • Contact email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Responsible for assisting customers by promptly resolving service difficulties and technical issues, and by liaising with engineering staff and vendors. This position entails in-depth technical knowledge for airframe structure, propulsion systems, flight controls, environmental and avionics systems, for series aircraft.

  • Service and repair aircraft at customer locations
  • Utilize hand tools and test equipment to perform work
  • Handle after-hours technical support calls as required by Customer Support Department
  • Audit service centres at off site locations
  • Maintain database of field service issues
  • Participate in and support accident investigations
  • Provide direct support to the R&O department by working "hands-on"
  • Present training programs and work with the Training Coordinator in the development of training courses
  • Work with fleet customers and the Fleet Manager in an effort to resolve issues
  • Provide technical knowledge and firsthand experience to resolve unique or difficult claims
  • May be required to provide tours to customers while on-site
  • Develop relationships with vendors and partners
  • Travel on short notice, primarily in North America, but worldwide travel is possible
  • Perform all work in accordance with Health and Safety policies
  • Perform other related duties as assigned

Work Relationships:
  • Customers: customer satisfaction
  • Engineering Staff: awareness of maintenance and operation problems with equipment
  • Customer Support Staff: Assistance in delivering customer support services

Required Skills & Experience:
  • Minimum 3 years directly related experience
  • Strong background in general aviation maintenance
  • Flight experience would be highly desirable
  • Customer service oriented and effective presentation skills
  • Knowledge of equipment specifications and aircraft maintenance
  • Strong aircraft structural knowledge to assist engineering in complex structural repair development
  • Advance airframe, propulsion and avionics system trouble shooting knowledge
  • Ability to travel internationally, without limitations
  • Strong knowledge in Technical Publications highly desirable
  • Proficient in PC use, MicroSoft Word and Excel applications, keyboarding, and database management
  • Ability to gather facts from various sources
  • Ability and willingness to work extended hours as required
  • Strong organizational skills and time management skills
  • Ability to make decisions and prioritize tasks independently

Educational or Academic Requirements:
  • High School diploma or equivalent
  • College diploma or University degree in Aviation an asset
  • AME license desirable
  • Pilot's license desirable

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