News
Mercator lands WestJet contract

Aug. 19 2008, Dubai, UAE – Mercator, the Dubai-based business technology provider, has announced its third recent contract win in North America after securing another customer for RAPID, its airline passenger interline revenue accounting solution.
 
WestJet, Canada’s leading high-value low-cost airline, has signed up for Mercator’s RAPID Bureau Interline Solution hosted in Dubai. Benefits of outsourced revenue accounting services for passenger coupons and cargo airway bills include money savings and reduced impact of production spikes on cash reserves. A single transaction fee per coupon, processed by the Bureau, Mercator’s outsource center, makes it easy for the airline in its financial planning.
 
The advantages for WestJet will include swift determination of revenue, boosted productivity and efficiency, slashed accounting costs and refined processes. The carrier’s executives will also be armed with incisive management reports, giving them the confidence to make informed tactical decisions and winning long-term strategies.
 
Janice Paget, Vice President of Finance Projects at WestJet, said: “We are extremely excited about our new partnership with Mercator. They demonstrate the same core values we hold and have provided us with a timely, efficient solution to a complex issue while maintaining strong internal controls and providing excellent customer service. This solution has provided a valuable part of the foundation for our growth relating to our interline strategy.”
 
WestJet operates a modern fleet of 76 Boeing Next-Generation 737 aircraft, serving more than 51 destinations throughout North America and the Caribbean.
 
Duncan Alexander, Vice President Mercator, said: “We are delighted that WestJet has placed its confidence in our Business Technology Solution to enhance its interline revenue accounting. Our industry cost base had been re-defined with the surge in fuel price and it is critical that airlines are able to accurately account for their revenue, resolve discrepancies and collect cash as fast and as accurately as possible. Our staff and technologies provide that capability.”
 
Airlines already benefiting from the RAPID family of products include: Air New Zealand, Air Pacific, Air Algerie, Air Malawi, Air Niugini, Air Zimbabwe, Air Tahiti, Air Tanzania, Avianca, BA World Cargo, Cyprus Airways, Emirates Airline, Etihad Airways, Express Jet, Garuda, Gulf Air, Jat Airways, Jet Airways, Jet light, Kenya Airways, Libyan Arab Airlines, Malaysian Airlines, Oman Air, Olympic, Philippine Airlines, Qantas, Royal Air Maroc, Royal Brunei, Singapore Airlines, SriLankan, Syrian Arab Airlines, TACA, TAROM, Varig, and Yemenia.

About Mercator

Mercator is a global provider of business technology solutions, supplying business transformation, process improvement and return on investment to more than 100 customers in five continents. Mercator’s solutions and services include financial management, cargo and logistics, passenger and airport solutions, process outsourcing, CRM and loyalty, hotel sales distribution, IT consulting and systems integration. From its Dubai base, Mercator also provides the full range of demanding business technology required by the Emirates Group.