New software makes CMS support easier
Oct. 11, 2011, Las Vegas, Nv. - It is a poorly kept secret that an aircraft's Cabin Management and In-flight Entertainment System are a maintenance manager's worst nightmare.
October 11, 2011 By Carey Fredericks
Broken DVD players or inop light switches have grounded more flights than our competitors care to admit.
In the past, problems like these would have to be diagnosed at the aircraft's next visit to the avionics shop. Passengers were forced to use the faulty equipment for weeks or even months.
"Waiting months to troubleshoot a broken light switch seems stupid. We figured that there had to be a better way," says David Gray, President of Flight Display Systems.
"The new Cloud CMS Support Software gives our customers virtual hands-on assistance — immediately and anywhere in the world. Our staff of engineers can access the aircraft using any PC laptop with a WiFi or 3G connection.
"With the Cloud CMS Support Software, we can troubleshoot, upgrade, or modify all aspects of the Cabin Management System. This is truly an industry first."
The launch customer for Cloud CMS Support is a Gulfstream GIV, serial number 1302, operated for a private owner by Gulf Coast Aviation in Houston, Texas. A Supplemental Type Certificate (STC) number ST03786AT-D was granted by the Federal Aviation Administration (FAA) for a complete Cabin Management System by Flight Display Systems.
"I have really been impressed with Flight Display Systems," said Steve Holmes, President and Owner of Gulf Coast Aviation. "Their support during and after installation has been fantastic. We made some customizations for the owner which were extremely simple to do. The entire system is easy for my charter staff to understand and operate."
The Cloud CMS Support Software is available starting today, free of charge, to all new customers of the Select CMS from Flight Display Systems.