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P&WC Mobile Repair Teams Perform at 95% On-Time Delivery in 2012

Oct. 30, 2012, Orlando, Fla. - Pratt & Whitney Canada's Mobile Repair Teams (MRTs) located throughout the company's Regional Service Centre Network are forecast to finish 2012 with 95 per cent on-time delivery (OTD) for event response.


October 30, 2012
Carey Fredericks

The announcement was made during the National Business Aviation Association's 65th annual meeting and convention in Orlando, Florida.

"Year-to-date results show our MRTs have performed over 900 events around the globe with 95% on-time delivery to meet customer needs," said Raffaele Virgili, vice-president, customer service, P&WC. "Our MRTs are staffed by highly trained technicians all of whom are FAA certificated A&P (airframe and powerplant) technicians meaning they are uniquely qualified to return an aircraft to service after an AOG event."

Currently, P&WC has a total of 93 licensed A&P technicians on rotation with two on-call technicians at each of the company's six regional service centres in the United States located in Atlanta, GA, Burlington, VT, Bridgeport, WV, Long Beach, CA, Battle Creek, MI and Wichita, KS. In addition, P&WC has 12 full-time MRT technicians located throughout the United States: Chicago IL, Greensboro, NC, White Plains, NY, Jacksonville, FL, Houston, TX and Sacramento, CA. P&WC has 14 MRT support vehicles strategically positioned across the United States.

The company also has MRTs serving Europe, the Middle East, Africa, Asia Pacific and South America.

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"We have invested considerable time and resources developing a "Fly Away Kit" for our MRT technicians," said Virgili. "These kits include not just the suite of tools the technician would normally require, but also contain the latest in technology such as GPS devices, digital cameras and digital scanners, all of which empower the technician to quickly isolate issues and take corrective action."

Great effort was put in the development of "podding/kitting" of tooling, specifically for line maintenance and engine change. Light-weight, ergonomically superior stands and sling containers are being utilized to streamline the process, thus reducing downtime for customers.