Pilatus tops for product support
Aug. 23, 2011 – In the 2011 Corporate Aircraft Product Support Survey of business aircraft operators, conducted annually by Professional Pilot magazine, Pilatus earned the top ranking in the turboprop division for the 10th year in a row.
August 23, 2011 By Pilatus Aircraft Ltd
Aug. 23, 2011 – In the 2011 Corporate Aircraft Product Support Survey of business aircraft
operators, conducted annually by Professional Pilot magazine, Pilatus earned
the top ranking in the turboprop division for the 10th year in a row. The annual
survey has been conducted for jet aircraft since 1991. Turboprop aircraft began
participation in the survey in 1998.
Since that time, Pilatus has earned first
place in the turboprop category every year except 2000, when no turboprop
aircraft were included in the survey. In five of those years, operators of Pilatus
aircraft ranked their customer service experience even higher than perennial jet
division winners Gulfstream and Cessna Citation.
“It is a great honor for our service team to win this award for the 10th
consecutive year,” said Piotr “Pete” Wolak, Vice President of Customer Service
for Pilatus Business Aircraft. “There really is no magic formula, though. We have
a great group of dedicated people who simply listen to our customers and work
extremely hard to solve their problems. It is difficult to beat the combination of
Swiss-craftsmanship built into every PC-12 and the pride taken by those who
support it.” Wolak also cited the experience and knowledge of Pilatus’
worldwide network of service centers as a tremendous asset for its customers.
The majority of Pilatus Centers have been with Pilatus since the
PC-12’s introduction in 1994.
Not content to rest on its laurels, Pilatus aims to continuously raise the bar to
ensure customers never regret their decision to own and operate a Pilatus
aircraft. Wolak stated, “Being on top is great, but it increases the pressure on
us to constantly improve what we do so that we can remain there. Our
performance after the sale is a key driver in new aircraft sales and retention of
asset value for our customers. We can’t afford to let down anybody in that