Pratt & Whitney expands capabilities in Asia
Feb. 14, 2012, Singapore - Pratt & Whitney Canada today announced the continued expansion of its customer service capabilities to serve the Asia-Pacific region from its operational hub located in Singapore. The announcement was made today at the 2012 Singapore Air Show.
The company is growing its service team to enhance its customer service capabilities in the region with staff located in the same time zone as its customers. The Singapore operation includes 15 new team members, including customer managers and engineers, CFirst event managers providing front-line support, and accessories specialists who provide support on the full complement of P&WC engines located in the region. These new employees are co-located with P&WC SEA, P&WC's repair and overhaul facility, opened in 1983, located in the Loyang Industrial Estate next to Singapore's Changi Airport.
"The Asia Pacific region is of growing importance as our customer base continues to expand," said Raffaele Virgili, Vice-President, Customer Service, P&WC. "Serving customers in this region in a timely and efficient manner is a priority for us and we will continue to build critical mass in our capabilities to meet the growing demand."
Pratt & Whitney Canada has more than 900 customers in the region with some 5600 engines in service. It also operates a Parts Distribution Centre in Singapore to serve the region. P&WC SEA provides repair and overhaul services for PW100 engines and auxiliary power units (APS3200), and hot section inspections for PT6A, PT6B, PT6T engines. P&WC's expanded customer service capabilities provide support on the full complement of P&WC engines located in the region.
Come and see us at the Singapore Air Show, booth L39. Interested operators are invited to drop by P&WC's booth to speak with a customer service representative.