P&WC rolls out new customer service portal
Pratt & Whitney Canada (P&WC) has started broad customer roll-out of MyP&WC Power, a flexible new service portal that makes conducting business with the company more convenient than ever through its advanced e-commerce functionality. The company expects the number of users on the new portal to grow from about 3,000 currently to as high as 50,000 by the end of 2016.
With an easy-to-use shopping cart, advanced transactional and search capabilities, and a dashboard that can be personalized, the MyP&WC Power portal offers customers rapid access to the P&WC products, services and information that are most relevant to them. The portal is optimized for both mobile and desktop devices to provide full transactional capabilities on PCs, tablets and smartphones.
“Every aspect of our new service portal is designed for customer convenience and making it easier to connect and access a wide range of information and services – whether they are purchasing parts or technical publications, renting engines or checking the latest bulletin,” said Satheeshkumar Kumarasingam, vice president, commercial services, P&WC. “It is one of the many technology investments we are making to deliver bottom-line value to customers to help save them time and money.”
The broad deployment of the new portal follows positive results from a customer survey in March and beta testing with more than 400 customer users in early April. “We are onboarding existing portal customers in a progressive manner in order to ensure comprehensive support during the transition,” said Mr. Kumarasingam. “Customer feedback to date has been highly positive and with the portal’s powerful e-commerce capabilities we are confident we could see upwards of 80,000 users take advantage of it over the long term.”
GlobeAir, which recently came on board the new MyP&WC Power portal, is the foremost private jet operator in Europe with the world’s largest fleet of Citation Mustang jets.
“GlobeAir continues to innovate with the goal of delivering higher quality service while optimizing costs,” said Claudio Bruno, Chief Operations Officer, GlobeAir. “Technology, in particular IT, is fundamental in our quest and the new P&WC portal is one such example, allowing us to be faster and more efficient in maintaining the airworthiness of our aircraft.”
MyP&WC Power is tailored to the needs of all customers – from fleet owners and operators, to individual aircraft operators, to administrators. The portal is simple to use yet powerful in its ability to manage a comprehensive array of transactions. As the progressive roll-out continues, customers using the existing portal will be notified when their account on MyP&WC Power is active.