StandardAero mobile team surpass 5,000 customer service dispatches
StandardAero Business Aviation recently achieved a significant milestone, surpassing 5,000 Mobile Service Team (MST) customer dispatches to support operators with services and repairs in the field. Since formally tracking MST dispatches in late 2009, StandardAero is now averaging between 800-1,000 field service events annually. Increased volume in the last two years demonstrates the more recent growth and demand for business aviation services and real-time, on-site and in the field needs of today’s operators.
“StandardAero’s mobile support and services also extend globally,” explained Marc McGowan, president of StandardAero Business Aviation. “We have supported customers in the U.S., Canada, Mexico, Central and South America to include such places as Guatemala, Colombia, Chile, Brazil and Uruguay. We have also supported customers in exotic locations such as French Polynesia — as well as some very challenging places like Iceland and Morocco.”
StandardAero’s strategically positioned MSTs provide customers with greater flexibility, while reducing costs and downtime. Through the use of these teams, the company provides maintenance and repair capabilities to customers twenty-four hours a day, seven days a week.
“What differentiates StandardAero’s mobile services is our experienced, dedicated, determined and resourceful people that come to work each day with a primary concern for our customers’ satisfaction — to provide support when and where needed, no matter what the challenges may be,” McGowan added.
To further support its customers, StandardAero offers a one-touch AOG support App that also includes local/technical sales contacts, with an ultimate goal of expediting field services. The App also allows customers to pre-load their aircraft profile enabling faster AOG response time by providing critical information quickly and easily. The StandardAero App is currently available on iTunes and at the Apple App Store.