StandardAero to improve customer experience
Oct. 21, 2009, Orlando – StandardAero recently announced the appointment of Scott Taylor as
senior vice-president for its Business Aviation sector who plans to increase focus on improving customer experience.
Oct. 21, 2009, Orlando – StandardAero, a Dubai Aerospace Enterprise (DAE) company, recently announced the appointment of Scott Taylor as senior vice-president for its Business Aviation sector. Drawing on his 20-plus years in business aviation, Taylor will lead the sector to the forefront of the MRO service providers in the BizAv marketplace by developing and instituting a new vision for the company. This new direction will focus on building upon the existing strong foundation and improve StandardAero’s position in airframe, avionics, modifications and interior refurbishment as well as expanding engine programs both domestically and in the international markets.
“Scott is a proven leader and has an excellent understanding of the products, systems and business models that drive the business aviation market,” said Rob Mionis, President and CEO for StandardAero. “The leadership team is pleased to have Scott at the reins and is confident in his ability to grow the business and contribute to making StandardAero not only the benchmark for quality and excellence in business aviation, but the leader in aircraft maintenance, repair and overhaul.”
Taylor’s vision for improving the customer experience will be accomplished through facility upgrades and capability expansion as well as with improvements in communication and “total customer experience” focus. Beginning immediately, customers will begin seeing positive changes in StandardAero’s four primary shops across the United States, including Augusta, Ga. (AGS), Springfield, Ill. (SPI), Houston, Texas (IAH), and Los Angeles, Calif. (LAX), with capabilities in Omaha, Neb. (OMA) and Little Rock, Ark. (LIT). Each of these four main business aviation facilities has a long history and experience working on Falcon, Challenger, Hawker, Lear and Gulfstream aircraft. Most recently StandardAero has added Embraer aircraft to their capabilities and continues to evaluate new airframes to bring full MRO service offerings to corporate operators.
Prior to joining StandardAero, Taylor led sales and marketing for Honeywell’s Business & General Aviation division. Over an 18-year career at Honeywell Aerospace, Taylor held various sales, marketing and business leadership positions in the military, regional, business and general aviation sectors. Most recently, Taylor served as general manager, Business & Regional Aviation Marketing for General Electric Aviation. Prior to Honeywell, he served seven years as an officer in the U.S. Army.
Taylor holds a Master’s degree from the University of Phoenix, a bachelor’s degree from Penn State University and is Six Sigma certified.
For more information visit: www.dubaiaerospace.com