April 18, 2022 By The Canadian Press
TORONTO — Sunwing Airlines Inc. says a network-wide system issue is causing delays for “a number” of its flights, and hampering check-in and boarding.
The Toronto-based carrier said in an email that the problem stems from its reservation systems provider, which also serves other airlines, snarling their traffic as well.
Sunwing’s website shows virtually all flights scheduled for Monday — more than 40 — have been delayed, some by more than 12 hours.
Sunwing says it regrets the impact on customers’ travel plans and hopes to resolve the issue as soon as possible.
The company adds it is trying to notify passengers “where possible,” with arrangements for hotel accommodations and airport transfers underway in some cases.
It says passengers with trips scheduled over the next day should check their flight status.