Wings Magazine

SWISS International, Amadeus lock up long-term deal

May 21, 2014, Madrid, Spain - Amadeus and Swiss International Air Lines have announced a long-term strategic agreement that will see the airline adopt the core modules of the Amadeus Altéa Suite, in order to enhance its reservation, inventory and departure control processes.

May 21, 2014  By Carey Fredericks

By migrating to Amadeus’ fully integrated PSS solution, SWISS will also benefit from more streamlined access to accurate passenger and flight data, as other Group member carriers Lufthansa, Air Dolomiti and Austrian Airlines have already implemented Amadeus’ Altéa technology.
This, in turn, allows a much more seamless traveller experience across a number of different airlines within the Lufthansa Group, and will enhance partnership opportunities withother airlines, particularly across fellow Star Alliance carriers.
SWISS’s migration to the Altéa Reservation and Inventory modules is scheduled for the beginning of 2016, with migration to Departure Control to follow in mid-2016.
“We are extremely pleased to have signed this important agreement with SWISS, and we look forward to supporting the airline enhance its services and operations by implementing the Altéa Suite,” said Julia Sattel, Senior Vice President, Airline IT, Amadeus. “Indeed, at Amadeus we share SWISS’ total commitment to product and service quality. At the same time, the agreement further strengthens Amadeus’ position as the global market leader in Passenger Service Systems. Our goal is to help our customers provide innovative, market-leading products and services which match the evolving needs of the 21st Century traveller – to connect, serve and manage effectively the entire passenger experience from beginning to end”.
“We selected Amadeus’ Altéa Suite following an extensive and detailed evaluation of PSS solutions currently available on the market. Altéa is the ideal choice for our needs,particularly as it has already been implemented by many of our partners,” said Harry Hohmeister, CEO, Swiss International Air Lines. “Moreover, Amadeus’ state-of-the art technology will empower us to provide an even more streamlined, effective service to our customers, enhancing the overall passenger experience within the LH Group, something we have long been committed to.”


Stories continue below