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Travel snafus still prominent in commercial aviation: study

Wichita, Ks. - It's not just your imagination. Two U.S. researchers who have analyzed reams of data about U.S. airlines confirm that travellers have more reasons to complain than ever before.


April 14, 2015
By The Associated Press

More flights are late, more bags are getting lost, and customers are lodging more complaints about U.S. airlines, government data shows.

Dean Headley, a marketing professor at Wichita State and one of the co-authors of the annual report released Monday, said passengers already know that air travel is getting worse. “We just got the numbers to prove it.” | READ MORE