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Travelocity to help WestJet with heavy call volumes

Nov 16, 2009, Calgary - Source: CP - WestJet Airlines Inc. is getting reinforcements for its call centre, which has been inundated with calls over the past few weeks.


November 16, 2009
By Carey Fredericks

Nov 16, 2009, Calgary – Source: CP – WestJet Airlines Inc. is getting
reinforcements for its call centre, which has been inundated with calls over the past few weeks.

Many customers have had to wait a long time to get through to a WestJet agent on the phone since the airline introduced a new
reservation system last month.

In a letter to customers Friday, WestJet chief executive Sean Durfy says the Calgary airline is enlisting the help of an online travel agent to handle the calls.

As of Friday, all phone calls for new bookings will be answered by agents who work for Travelocity.

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Travelocity is owned by the same company behind WestJet's new
reservation system, Sabre Airline Solutions.

WestJet's new reservation system will enable it to expand into
new markets around the world.