Wings Magazine

WestJet mistaken identity case raises security concerns

Last August, Kate Martin checked into her WestJet flight from Vancouver to Toronto the night before its scheduled departure. When she arrived four hours early at YVR the next day and had difficulty getting her e-ticket recognized at the self check-in, WestJet staff told Martin her flight had been changed and she was already on board.

January 22, 2016  By Global News

“To be honest I was amused,” said Martin. “In fact, I laughed and I said to her, ‘clearly not because I’m standing right here.’ But then I realized that, no, I was at risk that I could lose my flight and lose my seat.”

It turns out another woman with the same last name as Martin was in her seat on an earlier flight. | READ MORE



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