Wings Magazine

WestJet wins staff service excellence award

May 21, 2010, Calgary - WestJet announced Thursday that it won the Airline Staff Service Excellence Award North America at the 2010 World Airline Awards presented today in Hamburg, Germany.

May 21, 2010  By CNW

The World Airline Awards are based on the World Airline Survey by Skytrax which was carried out between July 2009 and April 2010. The awards are recognized around the world and renowned for being the only truly global, independent passenger survey of airline standards. More than 17 million travellers were surveyed around the world to measure 38 aspects of satisfaction.

"This is truly a momentous occasion for WestJet," said Gregg Saretsky, WestJet's President and CEO. "Our WestJet owners are now being recognized around the world as a team of caring and dedicated people who provide a guest experience that is second to none. My heartfelt thanks go out to all of our WestJetters for their continued efforts to demonstrate that a low-cost airline can provide service excellence that stands above its competitors across North America."

WestJet selected one of its flight attendants to fly to Hamburg to accept the award on behalf of all WestJetters. "I feel privileged to work for an airline that recognizes the value of its people and demonstrates that through its actions," said Emmet Finnegan, WestJet Flight Attendant. "Being here to accept the award on behalf of WestJetters shows that we practise what we preach."

The nominees for Staff Service Excellence North America were WestJet, Alaska Airlines, Virgin America, jetBlue and Southwest Airlines.


"We are honoured to be in the company of such great airlines and especially pleased to be selected as the best among this peer group," continued Gregg Saretsky. "We believe that our people drive our great guest experience, which delivers great results – in the first quarter of 2010, we were one of the most profitable airlines in North America while also being Canada's preferred airline as measured by Leger Marketing."


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