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Wings magazine announces 2017 FBO survey results

A relentless commitment to customers’ needs is one of the key drivers that determines a successful Fixed-Based Operator (FBO) but what other qualities make it stand out? And who shines brightest in the Canadian space?


August 29, 2017
By Matt Nicholls

Wings 2017 FBO survey answers these questions and more in the September/October issue. Wings’ FBO report gives readers a chance to select which facilities, fuel brands and charge/credit cards provide the best service for their aviation needs.

And unlike other major North American FBO reports, this survey focuses specifically on the Canadian market. Results are based solely on respondent recall without prompting – readers select their favourite FBO based on personal experiences without the help of a cheat sheet or list.

Winners in their respective categories include:

  • Top FBO in Canada: Skyservice Toronto (YYZ)
  • Top FBO in Western Canada (B.C., Alta., Y.T., N.W.T): Signature Flight Support, Edmonton (YEG)
  • Top FBO in Central Canada (Sask., Man., Nunavut): Kreos Aviation (YXE)
  • Top FBO in Ontario: Skyservice Toronto (YYZ)
  • Top FBO in Quebec: Skyservice Montreal (YUL)
  • Top FBO in Atlantic Canada: (N.B., N.L., N.S., P.E.I.): PAL Aviation Services, St. John’s (YYT)

Top 5 Western Canada

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  • Signature Flight Support (YEG)
  • Carson Group of Companies, Kelowna (YLW)
  • Skyservice Calgary (YYC)
  • Million Air Calgary (YYC)
  • Million Air Vancouver (YVR)

Top 5 Central Canada

  • Kreos Aviation (YXE)
  • Saskatoon Aerocentre (YXE)
  • Regina Aerocentre (YQR)
  • Exchange Petroleum, Winnipeg (YWG)
  • Kelly Western Jet Centre (YWG)

Top 5 Ontario

  • Skyservice Toronto (YYZ)
  • Skyservice Ottawa (YOW)
  • Innotech-Execaire Aviation Group – Ottawa (YOW)
  • Porter FBO (YTZ)
  • Executive Aviation Services, London (YXU)

Top 5 Quebec

  • Skyservice Montreal (YUL)
  • H-18 FBO, St. Hubert (YHU)
  • Signature Montreal/Starlink Aviation (YUL)
  • Innotech Execaire-Aviation Group – Dorval (YUL)
  • Avjet FBO, Quebec City (YQB)

Top 5 Atlantic Canada

  • PAL Aviation Services, St. John’s (YYT)
  • PAL Aviation Services, Halifax (YHZ)
  • Gateway Facilities FBO, Halifax (YHZ)
  • Innotech-Execaire Aviation Group – Halifax (YHZ)
  • Irving Oil, St. John’s (YYT)

Rising Star Award (FBO making the largest jump from last year)

  • Innotech-Execaire Aviation Group – Halifax (YHZ)

Top preferred cards for fuel
1. World Fuel Services
2. Visa
3. Mastercard
4. Avfuel
5. Amex
6. UVAir
7. Multi Service

Check out the digital and print editions of the September/October issue of Wings for a complete analysis.