WINGS Magazine Names Canada’s Top FBOs

September 11, 2013
Written by Wings Magazine
signature
Starlink/Signature named best
FBO in Canada

SIMCOE, Ont., Sept. 11, 2013 – A relentless commitment to customers’ needs is one of the key drivers that determines a successful Fixed-Based Operator (FBO) but what other qualities make it stand out? And which operator shines brightest in the Canadian space?

Wings 2013 FBO survey answers these questions and more in the September/October issue. Wings’ FBO report is unique in that it gives readers a chance to select which facilities, fuel brands and charge/credit cards provide the best service for their aviation needs. And unlike other major North American FBO reports, this survey focuses specifically on the Canadian market. Results are based solely on respondent recall without prompting: readers select their favourite FBO based on personal experiences without the help of a cheat sheet or list. This method not only allows the survey to focus on Canadian service and support providers, but also fosters the inclusion of more airports and service hubs nationwide.

The methodology is straightforward: respondents are allowed to select up to five FBOs and answer a series of questions for each that provides a ranking on everything from facets of service and pricing, to the bricks-and-mortar aspects of the site. Respondents are asked for a rating on each section using a scale of one through 10 for such attributes. The survey also asks, by prompted question, for a choice of branded chain fuel providers, individual preferred fuel brand and charge card options.

Wings’ 2013 FBO survey provides credible third-party ratings of how domestic facilities and their related support services rank in the minds of clients who actually use them. Some 58 individual FBOs were nominated and rated across Canada. Winners in their respective categories are as follows:

• Best FBO in Canada: Starlink/Signature YUL
• Best FBO in Western Canada (B.C., Alta., Y.T., N.W.T): Skyservice YYC
• Best FBO in Central Canada (Sask., Man., Nunavut): Kreos Aviation YXE
• Best FBO in Ontario: Skyservice YYZ
• Best FBO in Quebec: Starlink/Signature YUL
• Best FBO in Atlantic Canada: (N.B., N.L., N.S., P.E.I.): Gateway YHZ

Top 3 Western Canada
Skyservice YYC
Esso Avitat YVR
Landmark Aviation YVR

Top 3 Central Canada
Kreos Aviation YXE
Kelly Western Jet Centre
Esso Avitat YWG

Top 3 Ontario
Skyservice YYZ
Million Air YKZ
Landmark Aviation YYZ

Top 3 Quebec
Signature/Starlink YUL
Pascan Aviation YHU
Skyservice YUL

Top 3 Atlantic Canada
Gateway YHZ
Irving YQX
Irving Goose Bay

Top 3 fuel brands
Petro T/Avjet
Epic
Shell

Top preferred cards for fuel

1. Visa
2. Colt
3. MasterCard
4. Multiservice
5. Amex
6. AvCard
7. UVAIR
8. Avfuel
9. Epic
9. Airworld
10. Ascend

Check out the September/October issue of Wings for a complete analysis.

For more information contact:
Matt Nicholls, Editor
WINGS Magazine
(519) 429-5182 (office)
(416) 725-5637 (cell)
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Read the Wings cover story in the September/October issue for more on this story.

Check out our latest issue of Wings magazine September/October 2013.

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