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Above and Beyond, PAL Aviation Services

Canada’s leading Fixed-Base Operator invests in new facilities and services


September 5, 2019
By Wings Staff


Topics
PAL Aviation Services YYT’s newly renovated Commercial FBO is now more open, modern, and better equipped to deliver industry-leading customer service.
 PAL Aviation Services YYT’s newly renovated Commercial FBO is now more open, modern, and better equipped to deliver industry-leading customer service.


St. John’s Newfoundland is a popular and attractive destination for corporate meetings, retreats and military stopovers. As the most easterly and oldest city in North America, St. John’s combines a rich and colourful history with all the modern conveniences you would expect from a major urban centre.

While in St. John’s visitors have an opportunity to experience the modern restaurant scene, pubs and nightclubs on the famous George Street, miles of hiking trails, museums, cafés, iceberg and whale watching, and so much more. When corporate and military traffic come to St. John’s they are treated with warm east coast hospitality and superb customer service by the PAL Aviation Services team from the second they open the aircraft door.

PAL Aviation Services is the largest fixed-base operator (FBO) in Atlantic Canada, proudly offering extensive services and amenities to commercial, corporate, military, and private aircraft clients. With locations in Newfoundland (YYT), Labrador (YWK) and Nova Scotia (YHZ), PAL Aviation Services is perfectly positioned to accommodate their clients’ every travel need.

Going above and beyond to get their clients in the air, on time and with the greatest of ease, is priority one at PAL Aviation Services. From touchdown to takeoff, PAL Aviation Ser-vices ensures their customers are taken care of. Highly customized services include access to 24/7 guest services, de-icing, ramp support, hangarage, commissary, maintenance, on-site customs clearance, refueling, amenities, cargo handling, logistics coordination, and customer shuttles.

This year, PAL Aviation Services YYT is celebrating their 30th anniversary. And what a year it has been! This year has seen steady growth in business with a high volume of repeat customers and, to add to the excitement, PAL Aviation Services YYT was recently informed that they have been named as the Top FBO in Atlantic Canada; their third consecutive year receiving this accolade.

Making their 30th anniversary year that much more special, PAL Aviation Services YYT was also named as the Top FBO in Canada for 2019. This is an amazing award and an incredible testament to the exceptional staff who work tirelessly each day to ensure the customer experience at PAL Aviation Services YYT is second to none. Putting their customers first is priority one across the entire PAL Aviation Services business, as evidenced by its Halifax, Nova Scotia location, PAL Aviation Services YHZ, being named runner up in the Atlantic Canada Top FBO rankings.

Atlantic Canada is known for its hospitality but the PAL Aviation Services team takes that concept to the next level. Every client is treated like a VIP. The team delivers a boutique-style customer service experience to all their client groups, regardless of size. Large military clients are treated with the same level of care and attention as private jet clients; no request is too big or too small.

Lynette Carroll, Operations Manager of PAL Aviation Services YYT, says being named as the Top FBO in Canada is the culmination of hard work and commitment from her team members. As Lynette explains, “It is our team’s relentless commitment to customer service that has made us successful.” PAL Aviation Services YYT is consistently welcoming back repeat clients. “We have worked hard to refine our service model and we know what differentiates us. The industry, our clients, and others are noticing our efforts and that is very satisfying.”

PAL Aviation Services YYT operates two dedicated FBOs at St. John’s International Airport – an Executive FBO and a Commercial FBO. Laser-focused Flight Service Coordinators (FSC) run the two FBOs 24/7/365 ensuring clients receive exceptional service whenever they require it.

In late-2018, PAL Aviation Services YYT Commercial FBO underwent a major renovation. By early 2019, the space had been completely transformed. It is now more open, modern, and better equipped to help the team continue to deliver industry-leading customer service.

Beyond providing exceptional customer service, PAL Aviation Services YYT also has some unique offerings that others cannot provide. PAL Aviation Services YYT is able to offer its clients more ramp space than any other FBO operator at YYT and has the only available hangar space on the airfield. PAL Aviation Services YYT clients can also avail themselves of maintenance services provided by sister companies, PAL Airlines and PAL Aerospace.

At a time when everyone is busy and always looking at what is next, Lynette and her team take great pride in the feedback they receive from clients who feel compelled to reach out to offer their thanks and appreciation. These client testimonials have a consistent theme, built around the PAL Aviation Services team; their hospitality, attention to detail, and their overall approach to ensuring that every client need is anticipated and met. Planning to pass through Atlantic Canada soon? Consider reaching out to the team at PAL Aviation Services. You will receive a warm welcome with a special blend of east coast hospitality that is unmatched in Canada. They look forward to serving you soon.