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Airline delays and cancellations are bad. Ahead of the holiday weekend, they’re getting worse

June 28, 2023  By David Koenig, The Associated Press

Travellers are getting hit with delays at U.S. airports again Wednesday, an ominous sign heading into the long July 4 holiday weekend, which is shaping up as the biggest test yet for airlines that are struggling to keep up with surging numbers of passengers.

As of mid-morning on the East Coast, about 2,000 U.S. flights had been delayed and more than 700 canceled, according to FlightAware.

The worst disruptions continued to be along the East Coast, which has been pummelled by thunderstorms. The Federal Aviation Administration temporarily grounded flights going to all three major airports in the New York City area Tuesday night after holding up flights heading to Reagan Washington National and Baltimore-Washington airports near the nation’s capital earlier in the day.

Huge crowds, bad weather, inability of some airline crews to reach their scheduling offices — even a Delta jet that made a belly landing in Charlotte, North Carolina — have all contributed to the mess.


And it could be just the storm before the storm: The FAA predicted that Thursday would be the heaviest travel day over the July 4 holiday period. On top of that, some airline planes may be unable to fly in bad weather starting this weekend because of possible interference with 5G wireless service.

United Airlines, which has a major hub operation in Newark, New Jersey, was again faring the worst early Wednesday. It canceled more than 300 flights or 12% of its schedule by mid-morning. New York’s JetBlue canceled 9% of its flights.

Travel has picked up steadily every year since bottoming out during the pandemic. For the past week, an average of 2.6 million people a day have been flying in the United States, about on par with pre-pandemic numbers from 2019, according to the Transportation Security Administration.

The number of air travellers could set a pandemic-era record over the holiday weekend. The FAA expects Thursday to be the busiest, with more than 52,500 total flights.

People whose travel plans were disrupted took to social media to vent against the airlines. Some swore they would never fly again on whichever airline had done them wrong.

When their United flight in Newark was canceled Sunday night, Margo and Jason Osborne searched for other flights but couldn’t find one. Margo said a United agent wouldn’t let them retrieve their bags either — they would have to pick those up at their final destination, New Orleans — then “made me feel like an idiot” for leaving needed medical supplies in a checked bag.

They saw other people looking for unaccompanied minors and heard about stranded travelers who spent hours in line or slept at the airport.

“All these poor people are literally just sitting there at the mercy of a company who is not doing anything to help them,” Margo said in an interview. “There is zero customer service right now.”

The Osbornes rented a car — they felt lucky to snag one — and drove 10 hours through the night to Charlotte, North Carolina, to catch an American Airlines flight to Baton Rouge, Louisiana, close to home. Their luggage finally got to New Orleans on Tuesday.

If large numbers of passengers are stranded or delayed this weekend, expect federal officials and the airlines to blame each other for the mess.

Transportation Secretary Pete Buttigieg, whose department includes the FAA, has been beating up on the airlines for more than a year. He has accused them of failing to live up to reasonable standards of customer service and suggested that they are scheduling more flights than they can handle.

The airlines are punching back.

United Airlines CEO Scott Kirby blamed a shortage of federal air traffic controllers for massive disruptions last weekend at its Newark hub.

“We estimate that over 150,000 customers on United alone were impacted this weekend because of FAA staffing issues and their ability to manage traffic,” Kirby wrote in a memo to employees Tuesday night.

United could be contributing to its struggles, however. The Association of Flight Attendants, which represents the airline’s cabin crews, said it complained about wait times of more than three hours for workers who called a crew scheduling center that had “limited telephone lines and personnel.” The union told flight attendants near the end of their shifts to tell supervisors and find a hotel room.

The FAA has admitted that it is understaffed at key facilities including one in the New York City region. It is training about 3,000 new air traffic controllers, but most of them won’t be ready anytime soon. Last week, the Transportation Department’s inspector general said in a report that the FAA has made only “limited efforts” to adequately staff critical air traffic control centres and lacks a plan to tackle the problem.

Last week, Buttigieg issued a new warning to airlines, telling them that planes that aren’t outfitted with new radio altimeters — devices that measure the height of a plane above the ground — won’t be allowed to operate in limited visibility after Saturday because of potential interference from new 5G wireless service.

American, United, Southwest, Alaska and Frontier say all of their planes have been retrofitted, but Delta Air Lines still has about 190 planes waiting to be updated because its supplier doesn’t have enough altimeters. Delta said it will schedule those planes to avoid landing where the weather might be bad to limit disruptions. Smaller airlines that operate regional flights could also be affected, as could flights operated to the United States by foreign carriers.

–Wyatte Grantham-Philips in Washington, D.C., contributed. Koenig reported from Dallas.

News from © Canadian Press Enterprises Inc., 2021


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