Bombardier celebrates evolution of South American network
Aug. 13, 2013, Sao Paulo, Bra. - Bombardier Aerospace continued to expand its aftermarket service network in South America in 2013 with the addition of MAGA Aviation as an Authorized Service Facility (ASF).
MAGA Aviation in Brazil was appointed as an ASF earlier in the year for Learjet 40, Learjet 40 XR, Learjet 45 and Learjet 45 XR business jets.
MAGA Aviation, located at Aeroporto de Amarais Campinas in Brazil, is home to more than 20 technicians who support a wide variety of tasks within a 2,230 sq. meter (24,000 sq. ft.) maintenance hangar. The facility will work in close collaboration with Bombardier's Regional Support Office (RSO) and parts depot in Sa o Paulo to provide integrated support to business aircraft customers based in or flying through the region.
"Bombardier is committed to serving our growing business aircraft customer base in South America with high-quality maintenance services, closer to our customers' home bases," said Eric Martel, President, Customer Services & Specialized and Amphibious Aircraft, Bombardier Aerospace. "MAGA Aviation has built a strong reputation amongst our South American operator base and their passion for our products benefits Learjet aircraft customers on a day-to-day basis."
Digex of San Jose dos Campos, a Bombardier ASF for business aircraft since 2005, has also been providing consistent support to operators in the region. In the past year, there has been a 35 per cent increase in the total volume of maintenance performed at the facility. In addition, Digex and MAGA Aviation are the only two facilities authorized by Bombardier to repair and overhaul Learjet 40, Learjet 40 XR, Learjet 45 and Learjet 45 XR landing gear.
Digex is the only ASF in South America certified by both by the Federal Aviation Administration and the Agencia Nacional de Aviacao Civil to provide maintenance work for Learjet, Challenger and Global aircraft. The facility features two maintenance hangars, with a total of 2,972 sq. meters (32,000 sq. ft.) of hangar space, and highly trained technicians to provide quality maintenance support to operators in South America.
Since its opening in 2011, Bombardier's RSO in Sao Paulo has developed a strong relationship with Digex and other ASFs in the region, including MAGA Aviation and AASSA Aviacion Atlantico, to strengthen the overall support network for operators in South America. Working in close collaboration, mobile response services-provided via Digex for operators in Brazil and surrounding countries-have significantly increased.
Business aircraft operators in South America also benefit from Bombardier's locally-based parts depot, Field Service Representatives, 24/7/365 support from our Customer Response Centres in Montreal and Wichita, and dedicated Customer Support Account Managers assigned to each operator in the region.