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Cessna opens new Citation Centre in Spain

Sept. 17, 2012, Valencia, Spain - Cessna Aircraft Company is today celebrating the grand opening of its new regional Citation Service Centre in Valencia, Spain.


September 17, 2012
By Carey Fredericks

The 100,400-square foot (9,328-square metre), state-of-the-art facility is located at Valencia Airport (ICAO: LEVC) in eastern Spain, convenient for Citation customers across Western Europe and North Africa. The Centre offers a one-stop shop for comprehensive repair, completion, fulfillment, maintenance and customization services.

Cessna now operates three factory-owned Citation Service Centres in Europe, with Valencia complementing facilities in Paris, France, and Prague, Czech Republic.

Joe Hepburn, Cessna's senior vice president, Customer Service, says: "Cessna has long provided extensive customer support to our European customers, but the rapid growth of the region's Citation fleet to more than 1,000 aircraft prompted us to step up our support network. The new Citation Service Centre at Valencia has been developed in close cooperation with our customers and is a showcase for Cessna's latest service standards and innovations."

The Valencia Service Centre comprises 62,400 square feet (5,800 square meters) of hangar space and 38,000 square feet (3,500 square meters) of office space and well-appointed crew facilities. The facility will provide around-the-clock customer support services as well as scheduled maintenance, with capabilities including hydraulic and battery services, parts support and avionics modifications.

Cessna operates a total of 12 factory-owned Citation Service Centres across Europe, the United States and Singapore. Cessna's global Citation Service Center network also includes the ServiceDirect initiative, through which the company operates 22 Mobile Service Units in the United States, Canada and Europe, and provides further field support through Cessna's AOG Go Teams, Air Response Team, HomeService and Temporary Personnel Support.

"Cessna is committed to delivering exceptional end-to-end customer service worldwide," says Hepburn. "In March, we expanded our global network of independent Authorized Citation Service Facilities with the addition of CFIC in Beijing, China, and are working towards establishing Shanghai Hawker Pacific as another member of the same network. In July, we partnered with our sister company Bell Helicopter in opening a Citation Service Centre in Singapore, and today we are celebrating the opening of our third Citation Service Centre in Europe. We are investing not only in facilities but also in the training and development of our talented team of service professionals, ensuring the Citation ownership experience continues to be unsurpassed."