Embraer expands customer support for World Cup
June 9, 2014, Sao Jose dos Campos, Bra. - Embraer Executive Jets has developed an integrated and comprehensive customer support plan for the 2014 FIFA World Cup Brazil, which will occur between June 12 and July 13.
Throughout the games, the company’s support and services will be expanded to be present in the host cities, which are expected to experience higher business aviation traffic.
“Our goal is to ensure presence and assistance for our Brazilian and international customers to enjoy the World Cup with peace of mind regarding aircraft availability,” said Edson Carlos Mallaco, Vice President, Customer Support and Services, Embraer Executive Jets.
The additional support measures comprise a broad logistic support, and special procedures, in order to dispatch parts from our distribution centre with an exclusive aircraft to shuttle technicians and material. Embraer will strategically position field service representatives, and count on the support of authorized service centres, backed by a Contact Centre, which already operates round the clock at its headquarters in São José dos Campos.
At Bertram Luiz Leupolz Airport (SOD), in Sorocaba, Embraer Executive Jets Service Center, operated by Universal Aviation, will provide aircraft handling, hangar and FBO services for all business aircraft makes and models. In more than 215,000 square feet, Embraer offers maintenance, repair and overhaul of its executive jets.
A fleet of over 160 Embraer executive jets operates in Brazil, backed by a strategically based national support network. In addition to both owned service centres in São José dos Campos and Sorocaba, four authorized service centres in Belo Horizonte, Brasília, Curitiba, and Goiânia offer swift and efficient support for customers across the country.