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Embraer expands service commitment in Brazil

Aug. 11, 2011, Sao Jose dos Campos, Brazil - Embraer continues to expand the operations of its
factory-owned service center in Brazil, to better care for its growing fleet of executive aviation customers.


August 11, 2011
By Carey Fredericks

Located at the Company’s headquarters, in São José dos Campos, the center has been operational for two years to service its business jets in Brazil.

The operational expansion plan includes new services and certifications, a substantial increase in maintenance equipment, and larger facilities. As of September, operators will have dedicated
technicians for remote services in emergency situations, based at Congonhas Airport (CGH), in São Paulo. By the end of the year, a mobile maintenance unit, with parts and trained mechanics, will join the current structure. The objective is to handle operators’ needs away from their home base, AOG (Aircraft on Ground) situations, and minor maintenance issues, thus saving time and travel expense.

“Our focus is to consistently improve service for the growing number of our executive jets in Latin America, which is now more than 90 aircraft, most of which are operating in Brazil. For that reason, we are committed to offer distinctively different services that exceed customer expectations,” states Edson Carlos Mallaco, Vice President, Customer Support and Services – Embraer Executive Jets.

By December of this year, the service center will be certified as an authorized service facility (ASF) for maintenance of the Rolls-Royce engines on the Legacy 600 and Legacy 650 aircraft in Brazil. Embraer also plans to broaden the services covered by the service center in the region, and is analyzing the feasibility of a new service hangar near São Paulo. The new facility would provide maintenance, hangaring and fixed base operations (FBO).

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“The expansion of the facilities, services and capacity at our headquarter-based executive aviation service center increases customer convenience,” says Renato Rafael, General Manager of the Executive Jets Service Center in São José dos Campos.