United changes its aircraft passenger displacement policy
United Airlines is changing a company policy and will no longer allow crew members to displace customers already onboard an airplane.
April 18, 2017 By The Associated Press
The change comes after a passenger, Dr. David Dao, was dragged from a fully-booked United Express flight in Chicago because he refused to give up his seat to make room for crew members. Cellphone video of the incident sparked widespread outrage and created a public-relations nightmare for United. | READ MORE