Wings Magazine

Embraer opens new facilities at its Contact Centre

Aug. 11, 2014, Sao Jose dos Campos, Brazil - Embraer Executive Jets opened new facilities at its Contact Centre, this month, to provide operational, technical and maintenance support for the global fleet of business jets.

August 11, 2014  By Carey Fredericks

The facility expansion takes place five years after the centre began its operations in 2009. During this time, the fleet of Embraer executive jets has quintupled in size. There are currently more than 780 Embraer Executive Jets aircraft in operation in more than 50 countries, and they are supported by the Contact Centre 24 hours a day, 365 days a year.

“Investing in support and services for full customer satisfaction has been one of our competitive advantages, which is proven by product support surveys conducted by the trade press,” said Edson Carlos Mallaco, Vice President Customer Support and Services, Embraer Executive Jets. “Our Contact Centre is staffed by experienced professionals who are qualified to provide services for different levels of events.”

The Contact Centre is located at Embraer’s headquarters, in São José dos Campos, providing personalized service with the objective of minimizing the response time from the first contact to the final solution for a broad range of customer needs, anywhere in the world. This service is integrated with the company-owned and authorized service centres, the parts distribution centers, and the field service representatives, as well as the technical, flight operations, and maintenance support teams.



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