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Pilatus recognized again for top customer service

Aug. 7, 2012, Stans, Sui. - In the 2012 Corporate Aircraft Product Support Survey of business aircraft operators, conducted annually by Professional Pilot magazine, Pilatus earned the top ranking in the turboprop division for the 11th year in a row.


August 7, 2012
By Carey Fredericks

In the very same week, readers of Aviation International News magazine gave top honors to Pilatus in their annual Product Support Survey, Newer Turboprops category.

Both surveys ask operators to rate their experience based on AOG support, responsiveness, parts cost and availability, technical representatives, service facilities, warranty administration, technical manuals, training programs, and overall product reliability.

“It really is an honor for our global service team to win this award for the 11th consecutive year,” said Piotr “Pete” Wolak, Vice President of Customer Service for Pilatus Business Aircraft. “We know that the company’s overall success can only be assured if we take care of our customers after the sale. We have a great group of dedicated people who are eager to get up every day and work extremely hard to solve customers’ problems.”

Wolak also cited the experience and knowledge of Pilatus’ worldwide network of service centers as a tremendous asset for its customers. The majority of Pilatus Centers have been with Pilatus since the PC-12’s introduction in 1994, and the network is being actively expanded as the fleet of PC-12s approaches 1,200 aircraft.

The single-engine turbine-powered PC-12 NG offers a cost-effective solution for a wide range of transport tasks. An attractive purchase price, low operating costs, spacious cabin, large freight door and ability to operate in and out of very short unmade runways really set the PC-12 NG apart from jets and twin-engine turboprop aircraft