Embraer reinforces customer support in India
March 15, 2012, Hyderabad, India - Embraer has today signed a memorandum of understanding (MOU) with Air Works India Engineering Pvt Ltd to create a stock of parts for all of its executive jets in service in India, at the 3rd International Exhibition and Conference on Civil Aviation, or, India Aviation, in Hyderabad.
The MOU paves the way for Embraer’s Phenom 100, Legacy 600/650 and Lineage 1000 parts to be housed in Air Works’ facility in Bangalore. The facility in Bangalore will serve as a central hub from which these parts will be dispatched to eight Embraer Authorized Service Center (EASC) locations in the country as needed.
“This move reinforces our customer support offerings to owners and operators in India, as it enhances the preparedness and ability of the EASC’s to maintain and manage our executive jets for optimal operation.” said Andre Sousa, Director, Customer Support and Services – Asia Pacific, Embraer Executive Jets. “We see this as an essential move and a reflection of our commitment to superior customer support in a market where a third of all Embraer executive jets in service in the region, are based today.” he added.
Speaking on the occasion, Mr. Vivek N Gour, Managing Director, Air Works India Engineering Pvt Ltd said; “We are extremely proud to extend our association with Embraer and setup a forward stocking location for its range of executive jets in India. This enhances our service spectrum for the Embraer customers in India and helps provide them a reduced turnaround time in procurement of parts for their aircraft.”
This creation of on-site stock aims to minimize turnaround time in parts replacement, whether on routine or on ad-hoc basis, and maximize the ability of owners and operators to operate the jets at their convenience. India is the third country in Asia Pacific that Embraer has placed a stock of parts on-site, the other two being Singapore and Australia.
The move also complements the role of Embraer’s Regional Distribution Center (RDC) based in Singapore, where a master stock of parts for all of Embraer’s executive jets in production today, are housed and dispatched from, in Asia Pacific.