Embraer selects Universal as FBO provider in Sorocaba
March 27, 2014, Sorocaba, Bra. - Embraer Executive Jets announced today the selection of Universal Aviation, the ground support division of Universal Weather and Aviation, Inc., to operate the Fixed Base Operation (FBO) of the Company’s new Service Centre at Bertram Luiz Leupolz Airport (SOD) in Sorocaba, 50 miles west of São Paulo’s state capital. Universal Aviation will serve the company’s current customers, as well as other business aviation operators flying into Sorocaba, with aircraft ground support and hangar services.
"We are pleased to announce that Universal Aviation will serve our customers in Sorocaba, and deliver the highest level of personalized service for which it is recognized,” said Edson Carlos Mallaco, Vice President, Customer Support and Services, Embraer Executive Jets. “To serve with excellence is one of Embraer’s key values, and the new Sorocaba Service Centre demonstrates our commitment to our customers’ complete satisfaction.”
Embraer’s new facility in Sorocaba is a modern FBO structure, with exclusive customer conveniences, such as meeting rooms and lounges, for passengers and crew alike. The full service team will provide FBO services, hangaring and will also carry out inspections and repairs on Embraer Executive Jets’ aircraft, including interior refurbishment. All Universal Aviation ground support employees are trained under the company’s strict standards for service and safety.
“A perfect trip can be derailed by unforeseen events on the ground,” said Adolfo Aragon, Senior Vice President, Universal Aviation. “We’re prepared to support Embraer Executive Jets operators’ and other customers’ critical missions to Sorocaba with the same consistent service and standards they have come to expect at our over 40 locations around the world. All requests will be facilitated with the highest sense of urgency and we will use the full power of our global resources to deliver solutions that lead to the success of their missions.”