Pilatus first in ProPilot’s Turboprop Product Support Survey
By Wings Staff
Pilatus Business Aircraft placed first in the turboprop division of ProPilot’s 2018 Corporate Aircraft Product Support Survey, holding on to its top status from a year ago. Makers of the PC-12 and PC-24 aircraft, Pilatus has actually placed first in this category for the past 17 years.
By Wings Staff
The product support category is based on the quality of post-purchase support provided by manufacturers. A report by survey organizers explains, “Pilatus retained the division crown as they have since turboprops were split out from jets 17 years ago. Their winning score included first place in spares availability, cost of parts and service satisfaction.”
For the past 28 years, ProPilot has sent questionnaires to corporate turbine aircraft operators, asking them to rate the quality of post-purchase support provided by their aircraft manufacturer. To qualify, turboprop manufacturers need at least 25 survey responses.
“Seventeen years in the number-one position is a strong testament to the dedication, focus and energy that Pilatus and the entire Pilatus dealer network put into supporting our customers,” said Steve Davey, executive vice president and COO/DOM at Levaero Aviation, which serves as the exclusive Pilatus agent in Canada. “It’s not simply repairing airplanes or selling parts, rather, it’s about maintaining strong, personal relationships with our customers and ensuring they can count on us day or night, no matter what their needs may be.”
Focusing on both the Pilatus PC-12 and PC-24, Levaero is headquartered in Thunder Bay, Ont., with offices in Toronto, providing MRO capabilities to Canadian and international aircraft owners and operators.