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Wings magazine names top Canadian FBOs

Sept. 11, 2014, Simcoe, Ont. - A relentless commitment to customers’ needs is one of the key drivers that determines a successful Fixed-Based Operator (FBO) but what other qualities make it stand out? And who shines brightest in the Canadian space?


September 11, 2014
By Carey Fredericks

Wings 2014 FBO survey answers these questions and more in the September/October issue. Wings’ FBO report is unique in that it gives readers a chance to select which facilities, fuel brands and charge/credit cards provide the best service for their aviation needs. And unlike other major North American FBO reports, this survey focuses specifically on the Canadian market. Results are based solely on respondent recall without prompting – readers select their favourite FBO based on personal experiences without the help of a cheat sheet or list. This method allows the survey not only to focus on Canadian service and support providers, but fosters the inclusion of more airports and service hubs nationwide.

The methodology is straightforward – respondents are allowed to select up to five FBOs and answer a series of questions for each that provides a ranking on everything from aspects of service, pricing, to the bricks-and-mortar aspects of the site. Respondents are asked for a rating on each section using a scale of one through 10 for such attributes. The survey also asks, by prompted question, for a choice of branded chain fuel providers, individual preferred fuel brand and charge card options.

Wings’ 2014 FBO survey provides credible third-party ratings of how domestic facilities and their related support services rank in the minds of clients who actually use them. Some 64 individual FBOs were nominated and rated across Canada this year. Winners in their respective categories include:

• Best FBO in Canada: Starlink/Signature YUL

• Best FBO in Western Canada (B.C., Alta., Y.T., N.W.T): Skyservice YYC

• Best FBO in Central Canada (Sask., Man., Nunavut): Kreos Aviation YXE
• Best FBO in Ontario: Skyservice YYZ

• Best FBO in Quebec: Starlink/Signature YUL

• Best FBO in Atlantic Canada: (N.B., N.L., N.S., P.E.I.): Shell Torbay Aerocentre YYT

Top 3 Western Canada

Skyservice YYC

Signature Flight Support/Airside FBO Partners, YEG

Million Air, YVR

Top 3 Central Canada

Kreos Aviation, YXE

Central Aviation Services, YWG

Kelly Western Jet Center, YWG


Top 3 Ontario


Skyservice, YYZ

Skycharter Ltd., YYZ
L
andmark Aviation, YYZ

Top 3 Quebec

Signature, YUL

Avfuel H-18 FBO, YHU

Skyservice, YUL

Top 3 Atlantic Canada

Shell Torbay Aerocentre, YYT

Gateway, YHZ

Irving Aviation Services, YYT

Rising Star Award (FBO making the largest jump from last year)

Avfuel H-18 FBO, YHU

Top 5 fuel brands

Esso

Shell
Uvair FBO Network

Epic

Irving Oil


Top preferred cards for fuel

1. Colt

2. Visa

3. AvCard

4. Amex

5. MasterCard

6. Uvair

7. Multiservice

8. Epic

9. Avfuel

10. Airworld

Check out the digital and print editions of the September/October issue of Wings for a complete analysis. The digital edition can be found at www.wingsmagazine.com