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PAL Aviation, Commitment to Excellence

Setting a Canadian FBO standard at PAL Aviation Services in Halifax – BY CARROLL MCCORMICK


September 17, 2020
By Carroll McCormick

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Nadia Doucet, Flight Service Coordinator, and Lee Myers, FBO Manager, PAL Aviation Services YHZ. (Photo: PAL Aviation)

For the second consecutive year PAL Aviation Services has been voted the top Fixed Base Operator in both the Atlantic Region and across Canada. This year, the honour goes to its Halifax, Nova Scotia, location. Last year, their St. John’s, Newfoundland and Labrador, location took home top honours in Canada.

“The PAL Aviation Services team is very honoured to receive the Top FBO in Canada Award again this year,” says Lynette Carroll, Director of PAL Aviation Services. “We are especially proud this year as it demonstrates the consistency of our high-level customer focus across our locations that our clients have come to know, and appreciate, regardless of which one they visit.”

Step down from your aircraft in front of PAL Aviation Services Halifax, located at Nova Scotia’s Halifax Stanfield International Airport (YHZ), and in seconds you will enter the warmth of their FBO and be welcomed by their exceptional team of customer service experts. Going above and beyond to get their clients in the air, on time and with the greatest of ease, is priority one at PAL Aviation Services. The team’s hospitality and commitment to service excellence ensures their customers always leave happy.

“The leadership we have in Halifax is exceptional and each employee shares our vision for ensuring we go above and beyond for our customers at every touch point. The service they provide is what sets our team apart from our competition,” added Carroll.

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“We have an extremely dedicated and passionate team here in Halifax and I am overjoyed they were recognized this year for their extraordinary customer service,” said Lee Myers, FBO Manager, PAL Aviation Services YHZ.

PAL Aviation Services, established in 1988, is one of the largest Fixed Base Operators in Atlantic Canada. It proudly offers extensive services and amenities to commercial, corporate, military, and private aircraft clients. With locations in Newfoundland (YYT), Labrador (YWK) and Nova Scotia (YHZ), PAL Aviation Services is perfectly positioned throughout the region to accommodate clients’ every travel need.

PAL Aviation Services YHZ caters to clients flying general aviation aircraft, corporate jets and a variety of large military aircraft. The location’s spacious ramp offers two access points that allows for smooth taxi in/taxi out operations.

The FBO’s highly customized services also include de-icing, hangarage, ramp and maintenance support, on-site customs clearance, refueling, and travel logistics coordination. Additionally, 24/7 guest services are also offered including access to courtesy vehicles, hotel and ground transportation bookings, and catering, which can include fresh seafood, for which Atlantic Canada is famous.

Beyond the FBO’s main lobby area is a business centre, pilot’s lounge, crew sleeping quarters, showers, TV, internet, computer and more. In these challenging times of the global COVID-19 pandemic, PAL Aviation Services YHZ has taken some extraordinary health and safety measures. In addition to the now ubiquitous plexiglass partitions, face masks, and hand disinfectant dispensers, the FBO has invested in a heightened cleaning process. The main touch points in the FBO are cleaned between flights and it is regularly fogged to disinfect the entire premises.

“We recognize the impact the COVID-19 pandemic is having on air travel and we have implemented safety measures that meet or exceed public health protocols so that our clients can take comfort we are doing our best to keep them protected. This is consistent across all our facilities and our staff have done a tremendous job on this during these unprecedented times,” says Carroll.

The PAL Aviation Services team takes great pride in the feedback they receive from clients who feel compelled to reach out to offer their thanks and appreciation. The testimonials have a consistent theme, built around the PAL Aviation Services people and their commitment to serving their clients every need.

Are you planning a trip that will take you through Atlantic Canada in the near future? If so, consider reaching out to teams at PAL Aviation Services. You will receive a warm welcome with a special blend of east coast hospitality that is unmatched in Canada. They look forward to serving you soon.